Once the order is completed, we can not change your SIM card size or product and will not provide refunds for any reason.
So please double check what SIM size your device is using and product before you make your purchase.
Delivery to Hotels,
Homes and Offices
Please do NOT enter airport address as your delivery address.
Airports will NEVER accept the package and it will be sent back to us as unknown receiver. We have to contact you over email and ask for another delivery address. By the time you receive the package you might not be in Japan anymore. Even if this happens we can NOT provide refunds so please don’t enter airports address as delivery address.
Apr. 25, 2019
Following airport post offices will be closed during the consecutive national holidays (Golden week) which is from April 27th to May 6th.
If you choose to deliver the package to following airports, you'll be not able to select these days for your "Delivery Date".
Thank you for your understanding and we are very sorry for any inconvenience this may cause.