About Status page

How to login

There are three ways to login to the Status page.
  • • By using VISITOR eSIM network.
    Make sure you are selecting VISITOR eSIM , turn off the Wi-Fi and access to the status page.
  • • By entering your email address and 11 digits eSIM number starting 020.
  • • By entering your email address and your order number starting with an alphabet ECX and 7 digit number.

Cancellation from status page

You can cancel your order from status page until you received an email with the subject "eSIM is ready to use".
After this period your order cannot be canceled for any reason.

Details on Status page after eSIM is activated.

Details on Status page
(1) SIM Phone Number

You'll need this number when you contact our Helpdesk.

(2) Service Start Date

This is the date you start using the Internet.

(3) Service End Date

You can use the internet until this date or until the remaining data reaches 0MB.

(4) Remaining Data

You can use the internet until remaining data reaches 0MB or until the Service End Date.

(5) Contract

You can always check the contract information from here.

(6) Email Address

If you have purchased VISITOR SIM from this website, your email address should be appearing.
If you purchased VISITOR SIM from retail store, we recommend you to register your email address from (9) to get alert email.

(7) Charge (Refill/ Top-up)

You can charge by entering your email address and credit card information.

(8) SIM change/ Reissue

You can apply for SIM change, SIM reissue, and eSIM activation code reissue.

(9) 4G/ 5G Switching

You can request for 4G/ 5G switching.
You can switch between 4G and 5G only twice a day (0:00 - 24:00).

(10) Register/ Change your
 Email Address

By registering your email address, we’ll send you an alert email when your data drop down to 500MB.

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