Recently, there have been many cases where eSIM cannot be used on devices.

Before purchasing VISITOR eSIM, be sure to check following two things.

1) Check your EID

Unlocked eSIM-enabled iPhones, iPads, and Android devices with following EID numbers are compatible devices.

• 89049032
• 89033023
• 89033024
• 89043051
• 89043052

* Please note that some devices may not be able to use even the EID starts from the above numbers.
None compatible device we know so far is "Rakuten Hand 5G".

2) Check if your device can use the VISITOR eSIM

Go to Settings > Network & Internet > SIMs. Tap on "Download a SIM instead?" on Connect to mobile network page. Tap on "Next" on Download your SIM page. Scan the QR code below.
* Menu names may vary depending on device, country, etc.

• "Failed to activate service..."
• "Cannot add eSIM"
• "Cannot connect to the network. This SIM is in use by another device..."

• "Invalid Activation Code: Mandatory field(s) missing. Check if all acFormat matching..."
• "Need activation code"

If your device can not use eSIM

Don't worry you can still purchase SIM card.