Delivery to Hotels
If you prefer to purchase VISITOR SIM from this website and like to send it to your hotel, you'll need to enter shipment date, not delivery date in purchase page. The delivery usually takes two to three days from our office in Tokyo. For details please check the following information.
We recommend you to choose one day earlier than your arrival.
For example, If you are arriving in Okinawa on June 10, shipment date should be June 7 (it'll take 1-2 days to Okinawa).
* Delivery time will be longer for remote islands.
2 days for Aogashima-mura (青ヶ島村), Ohshima-machi (大島町), Kohzushima-mura (神津島村), Toshima-mura (利島村), Niijima/Shikinejima (新島・式根島), Miyake-mura (三宅村), Mikurashima-mura (御蔵島村), Oki-gun (隠岐郡), Iki-shi (壱岐市), Gotoh-shi (五島市), Tsushima-shi (対馬市), and Minami Matsuura-gun. (南松浦郡)
3 days for Oshima-gun Yoron-cho. (大島郡与論町)
4 days for Mishima-mura (三島村) and Oshima-gun Kikai-cho. (大島郡喜界町)
5 days for Toshima-mura. (十島村)
7 days for Ogasawara-mura. (小笠原村)
Selectable shipment date
Shipment date can be designated anywhere from 2 to 12 days from the purchase date.
520 yen (incl. tax)
Name on the package
The name on the package and the hotel reservation name must be the same.
Otherwise the hotel will not accept the package.
If you have made a purchase in a different name from your hotel reservation, please notify the hotel that you expect a package in the name which you ordered.
You'll need to enter the phone number in the purchase form.
If you have a phone number where we can reach you please enter that number.
If you don't have a phone number please enter your hotel phone number.
The hotel said they have not recieved my package. Where is my package?
You can track your package from HERE by entering your Tracking Number which is included in the Shipment Confirmation email.
Is the reservation name and your package name the same? If not, maybe your hotel received the package under different name or reject to receive the package.
I changed the hotel at the last minute. Can you change the delivery address?
If the package is not shipped yet, than we might be able to change the address.
If the package is already shipped, you'll need to contact Japan Post.