You can start using the VISITOR SIM after receiving an email with the subject "eSIM is ready to use" which will be sent to you within 24 hours* after the purchase.

*Please check the timing of receiving the email below.

If you did not start using the VISITOR SIM within 14 days after receiving an email the Service Period Countdown will automatically start from the next day.

Need Wi-Fi network to set up the eSIM to your device in Japan.

2 to 3 Days.

Please bring your passport when picking up your package. The name on your passport must exactly match the name used for the purchase; otherwise, the post office will not be able to release the package.
In addition, please have the delivery tracking number from your shipping confirmation email ready to show the staff.

1 to 2 Days.

Delivery to Okinawa, remote islands and to mountainous regions may require more than 4 days.
Check HERE for more details.

For the name, use the same name as your reservation name. Otherwise the hotel won't accept the package.

DO NOT enter airport address as your delivery address.
Airports will NEVER accept the package and it will be sent back to us as unknown receiver. We have to contact you over email and ask for another delivery address. By the time you receive the package you might not be in Japan. Even if this happens we can NOT provide refunds so please don't enter airports address as delivery address.