VISITOR SIM is a data communication service made for travelers to Japan.
You can not make phone calls using voice communication, but you can use data to make calls like facetime calls.
It is a prepaid SIM that there is no extra cost nor contract. Please enjoy exploring Japan with VISITOR SIM.

The service will stop.
If you want to continue to use the internet, you can charge it from ”Status page”. You can access to the status page even if you used up all the data or service end date has passed for two days.
Please see Here for details about charge.

You may check your service period and remaining data in ”Status page”.

There are three ways to log in to the "Status page".
1) By using VISITOR eSIM network.
Make sure you are selecting VISITOR eSIM, turn off the Wi-Fi and access to the status page.
2) By entering your email address and 11 digits eSIM number starting 020.
3) By entering your email address and your order number starting with an alphabet ECX and 7 digit number.

You can check your order number in the email sent to you when your order is completed.

Your phone number will be included in the email with the subject "eSIM is ready to use."
Once your eSIM is activated, your phone number will appear in your phone's settings.

Service Start Deadline is a date by which customers need to start using the service.

Service Start Date is the date when you start using the Internet.

The Service Period Countdown will start from the day you start using the Internet.

We will send you a contract information letter the next business day after we send you an email with the subject "eSIM is ready to use."

You'll need to activate and add APN profile to your device. Please check Setting Page for details.

Yes. You can make VoIP calls like facetime call, Whatsup call and more.

No.
VISITOR SIM is data communication service that you cannot make or receive phone calls to hotels, home, restaurants, etc. and send SMS nor MMS.

No.
You cannot use SMS and MMS.

No.
You cannot add phone call service.

We only have eSIM for VISITOR eSIM for Japan.

No. International roaming is not supported.

Yes.

No, it can NOT be used outside Japan.

Yes, there are 4 requirements.
1) Your device must be unlocked.
2) Your device must be able to use eSIM.
2) Your device must be able to use LTE.
3) Your device must be safe to use in Japan.

eSIM stands for "embedded SIM". It is built into the smartphone.

Mainly there are three benefits for using eSIM.
1) No need to replace your home SIM.
2) No delivery time.
3) Environmentally Friendly

Please check Compatible devices page.

For iOS, go to Settings > General > About > look under "EID".

For Androids, go to Settings > Device information > SIM status> look under "EID".
For more information, contact the manufacturer of your device.

Once the eSIM is available, we will send you an email with the subject "eSIM is ready to use". Then you can activate your eSIM and set APN profile on to your device. Once it's done you can start using the internet.

The email will be sent the day before the Service Start Date you specified.
If you would like to start using it on the day of purchase, please see below for the timing of receiving the email. It will vary depending on when you completed the purchase.

[The timing of receiving the email]
Completed between 10:00-20:00 (JST), within 1 hour.
Completed between 20:00-24:00 (JST), until 11:00 am next day.
Completed between 0:00-10:00 (JST), until 11:00 am on the day.

It depends on the reissue completion time.
We will notify you by email when the reissue is complete.
We recommend that you wait in an environment with Wi-Fi so that you can receive the email.

[The timing of receiving the email]
Completed between 10:00-20:00 (JST), within 1 hour.
Completed between 20:00-24:00 (JST), until 11:00 am next day.
Completed between 0:00-10:00 (JST), until 11:00 am on the day.

All the eSIM settings must be done in Japan.

You can add the plan again by reissuing the eSIM from the Status page. The reissuance procedure will cost 550 yen.

Downloading may fail depending on your smartphone's maximum number of eSIM to download. As error does not mention the maximum number of savable eSIM profile on your smartphone, the error message is unclear.
In such case, you need to reissue eSIM profile after you delete other eSIM profile on your smartphone.

VISITOR eSIM for Japan is available through this website.

Only credit card payment is accepted.
VISA, MasterCard, JCB, American Express, Diners Club.

You cannot change your order, but you can cancel your order from the Status page up to 2 days before the start date you specified.

If it's not within the cancellation period, your order cannot be canceled for any reason. There is no refund either.

No we can not.
Delivery is only possible within Japan.

When will the contract information letter be sent? On the next business day after you receive an email with the subject "eSIM is ready to use".

Is your reservation name and your order name the same? If not, maybe your hotel received the letter, but rejected to receive.
Please contact us so we can send you another letter.

No you can not.
Please contact us so we can send you another letter.

Please cancel your order and apply from beginning, or contact us so we can send you another letter.

You can charge the data amount and days for two days after the service end date.

Please check Charge page for price and details.

The charge period for this product is up to 2 days after the expiration date.

It should take no longer than 5 min.

If you are returning to Japan within the rechargeable period (2 days after the service end date), then you will be able to use the same eSIM.
However, if you are returning past the rechargeable period, you will need to purchase a new eSIM.

No you can not.

Please access to Status page for network change.