Delivery to Hotels 

Delivery days and areas

Areas in GREEN: Delivery date can be designated anywhere from 2 to 12 days from the purchase date.
Areas in PURPLE: Delivery date can be designated anywhere from 3 to 13 days from the purchase date.
TIME : 08:00 - 12:00   12:00 - 14:00   14:00 - 16:00   16:00 - 18:00   18:00 - 21:00

Map

Aichi
Chiba
Fukui
Fukushima
Gifu
Gunma
Hyogo
Ibaraki
Ishikawa
Iwate
Kanagawa
Kyoto
Mie

Miyagi
Nagano
Nara
Niigata
Osaka
Saitama
Shiga
Shizuoka
Tochigi
Tokyo
Toyama
Yamagata
Yamanashi

Akita
Aomori
Ehime
Fukuoka
Hiroshima
Hokkaido
Kagawa
Kagoshima
Kohchi
Kumamoto
Miyazaki
Nagasaki
Okayama

Okinawa
Ooita
Saga
Shimane
Tokushima
Tottori
Wakayama
Yamaguchi

Name on the package

The name on the package and the hotel reservation name must be the same.
Otherwise the hotel will not accept the package.

If you have made a purchase in a different name from your hotel reservation,please notify the hotel that you expect a package in the name which you ordered.

Phone number

You’ll need to enter the phone number in the purchase form.
If you have a phone number where we can reach you please enter that number.
If you don’t have a phone number please enter your hotel phone number.

FAQ

The hotel said they have not recieved my package. Where is my package?

You can track your package from HERE by entering your Tracking Number which is included in the Shipment Confirmation email.
Is the reservation name and your package name the same? If not, maybe your hotel received the package under different name or reject to receive the package.

I changed the hotel at the last minute. Can you change the delivery address?

If the package is not shipped yet, than we might be able to change the address.
If the package is already shipped, you’ll need to contact Yamato Transport.