PAYG SIM is a prepaid SIM card which is a combination of both Voice and Data communication service. You can use a Max. of 60 min. of local and international calls and 3GB of data within 7 days. This service will expire when you have reached a max. total usage of 60 min. call time or 7 days which ever comes first.
Yes, you can make international and/or local phone calls for a total of 60 min.
No. you can not check your call history since we are not providing the call history service. Also your remaining call time is managed by our system that we are unable to answer your remaining call time even if you contact our b-mobile English Helpdesk.
Yes, you can use SMS.
Domestic SMS : 5 sec. /1 message.
International SMS : 75 sec. /1 message
The time will subtract from the 60 min. voice communication.
No, MMS is not available.
Any non resident customer can go through the subscription process except for customers who have previously violated the b-mobile rules.
Japanese customers who reside abroad are also eligible to subscribe by uploading a picture of the immigration "return stamp" in the passport.
No, you can not. The subscription process must be done by your self.
No, you can not. You must be over 20 years old to go through the subscription process.
No, PAYG SIM can not be registered under a corporate contract.
"Entry stamp" is a stamp or sticker which you receive from immigrations in your passport upon entering a country.
Please upload the immigration "Entry stamp" within 24 hours from your arrival.
If you purchased the PAYG SIM after 24 hours from your arrival, please upload the picture within 24 hours from the activation date.
Please make sure to ask a Japan immigration officer for the "Entry stamp" upon entry.
Please upload a image of the immigration "Return stamp" in the passport.
Yes, you can.
No, you can not choose the phone number.
No, the subscription process is available only online.
You can use it from the activation date.
We’ll send you a notification email when your SIM card is ready to use.
"Activation date" is the date your SIM card is ready to use.
You can choose this date in the subscription process.
Also you can change this date until the day before the original "Activation date".
You can not change the "Activation date" once your SIM card has beed activated.
To make phone calls and send SMS, you don't need to do anything.
To use data communication, you'll need to set the APN information on your smart phone.
The APN (Access Point Name) is a network path for all cellular data connectivity. By setting the APN, your device allows you to use PAYG SIM.
You can make phone calls and send SMS without setting the APN.
It is possible to make VoIP calls, however the quality of the call will depend on the condition, time and traffic of the connection.
We have standard, micro and nano size.
No it is not possible.
As long as the device which you use is compatible with our SIM, you can interchange your devices using the same SIM.
No, international roaming is not supported.
The b-mobile SIM supports tethering, but please check that your device allows tethering.
No, you cannot use PAYG SIM outside of Japan.
It is for use only within Japan.
We would appreciate it if you can return the SIM card to the following address:
Japan Communications Inc. b-mobile Helpdesk, SIM Card Returns
Zip code:105-0001, 4-1-28 Toranomon Towers office, Toranomon, Minato-ku, Tokyo
There is no penalty or extra charge for not returning the SIM card.
Mailing at expense of customer.
Please see the Supported Device page for devices that we can assure compatibility.
The use of the PAYG SIM with devices not found on this list would be at the risk of the customer.
If you complete the subscription process before 7 pm, the Service Start Date can be designated from the current day to 14 days from the subscription date.
If you complete the subscription process after 7pm, it can be designated from the following day.
You can change the Service Start Date from the User Page. Changes can be made until the day before the original Service Start Date.
You can not change the Service Start Date once your SIM card has beed activated.
The PAYG SIM should not be sold to a 3rd party.
No you can not. To extend your usable period, please purchase another PAYG SIM card.
Yes, you can.
No, the earliest activation time is 9 am. We’ll send you a notification email when your SIM card is ready to use.
Yes, the PIN code is "0000".
Please contact our b-mobile English Helpdesk.firstname.lastname@example.org
You can always check your service period days from the User Page.
No. there is not.
To maintain service quality for all users, JCI reserves the right to restrict the data transmission speed for customers who have used more than approximately 1GB over three consecutive days including the current day.
Some automatic data communication may occur without your direct approval or even awareness depending on your device.
You can purchase from the following web site or from other stores.
Please see "Where to purchase" page for details.
Only credit card payment is accepted.
VISA, MasterCard, JCB, American Express, Diners Club.
We do not accept cash on delivery payment when purchasing PAYG SIM.
Once an order is completed, we will not provide refunds or cancel orders for any reason.
Unfortunately once an order is completed, we will not provide refunds for any reason.
Lost or broken
Please contact b-mobile English Helpdesk.
Our helpdesk operator can assist you by suspending your service so others cannot use it, as well as reactivating your service when you find your SIM card.
Unfortunately we cannot issue you a new SIM card.
You will need to purchase a new card.
Please contact us by email or by phone and let us know your SIM phone number so that we may check the condition of your SIM. In our experience it is fairly rare that the SIM card is faulty and in most cases the problem lies in the set up of the SIM in the respective device.
Please contact b-mobile English Helpdesk.
Before purchase: You do not need to prepare anything.
After purchase : Please have your SIM card, PAYG SIM Package and your smartphone ready.
After purchase from b-market
The Shipment Confirmation email will be sent to you on the evening (after 9pm Japan time) after your package has been shipped out.
As a general rule, we do not accept delivery date or address changes once a purchase has been made.
Delivery from b-market
Please access the following site and enter your Tracking Number which is included in the Shipment Confirmation email. The Shipment Confirmation email will be sent to you on the evening (after 9pm Japan time) after your package has been shipped out.
YAMATO TRANSPORT CO., LTD. Package Tracking
Yes we can.
There is no delivery fee.
As a general rule, we do not accept address changes once a purchase has been made.
If you have received a Shipment Confirmation from us and wish to have the PAYG SIM forwarded to another address, please contact the courier directly to see if the courier will accommodate your request.
YAMATO TRANSPORT CO., LTD.
No we can not.
Delivery is only possible within Japan.