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Support and Downloads

b-mobile Helpdesk: Unmatched support every step of the way

  • [2010.05.07]: b-Access for Windows (English/Japanese) is available for download.NEW
  • [2009.11.13]: b-Access for Mac OS X (English/Japanese) is available for download.
  • [2008.10.23]: b-mobile3G QuickStart Guide (English) is available for download.

Contact Us :

TEL： 03-5767-9111
09:00-18:00 (weekdays)
E-mail： helpdesk@j-com.co.jp

When Contacting the Helpdesk:

To ensure that we can provide you with the best possible support, we ask that you ready the following information (in as far as possible) prior to contacting the Helpdesk:

  • ・ Name and contact details
  • ・ Physical location at the time of error (in the event of a problem with connection)
  • ・ Make and model name of PC being used
  • ・ Operating System
  • ・ Internet Browser, e-mail software being used (including version number)
  • ・ b-mobile3G product name
  • ・ b-mobile3G phone number

We look forward to hearing from you.

b-mobile3G: DOWNLOADS

b-Access connection tool

Windows 7
Vista
XP
(Service Pack 2～)		 b-Access for Windows (English/Japanese)
downliad (9.04MB)
Macintosh Mac OS X 10.4～ b-Access for Mac OS X (English/Japanese)
downliad (247KB)

MF636/MF626 Driver for Windows (64-bit)

■ MF636


MF636 		Windows XP (64-bit) Windows Vista (64-bit) Windows 7 (64-bit)
Driver (zip)
(2.20MB)


(2.20MB)


(2.58MB)


■ MF626


MF626 		Windows XP (64-bit) Windows Vista (64-bit) Windows 7 (64-bit)
Driver (zip) (35KB)

(2.39MB)

(2.64MB)

Manuals and User Guides

b-mobile3G QUICKSTARTGuide b-mobile3G QUICKSTART Guide (English)
downliad (336KB)
b-Access UserGuide b-Access for Windows: User Manual[PDF] (Japanese only*)
downliad (1.35MB)
b-Access for Mac OS X: User Manual[PDF] (Japanese only*)
downliad (1.91MB)
* English User Manual coming soon